Last updated: June 13, 2026

Privacy Policy

This Privacy Policy explains how AI Calling CRM collects, uses, stores and protects information, including information received through Facebook and Instagram Lead Ads lead retrieval integrations.

1. Who we are

AI Calling CRM is a customer relationship management platform used by businesses to manage inquiries, leads, calls, follow-ups, reminders, assignments and customer communication. For this policy, “we,” “us” and “our” refer to the operator of AI Calling CRM.

2. Information we collect

Depending on how a user interacts with a business using AI Calling CRM, we may collect:

• Name, phone number, email address, city, state, course or product interest and other form responses.
• Lead source information, campaign name, ad name, form name, Page ID, lead ID and submission time.
• Call records, call status, notes, reminders, lead stage, lead status and assignment history.
• Account information for authorized CRM users, such as name, email, role and activity logs.
• Technical information such as IP address, browser type, device information, timestamps and logs.

3. Facebook and Instagram Lead Ads data

If a business connects AI Calling CRM to Meta platforms, we may retrieve lead information submitted by users through Facebook or Instagram Lead Ads forms. This retrieval happens only after the user submits the lead form and agrees to the form disclosures provided by the advertiser.

Data received from Meta Lead Ads is governed by this Privacy Policy and is used only for the purpose for which the user submitted the form, such as responding to an inquiry, providing admission or product information, scheduling a call, sending follow-up communication, or offering customer support.

4. How we use information

• To create, store, assign and manage leads in the CRM.
• To contact users who requested information or submitted an inquiry.
• To schedule reminders, follow-ups, calls, WhatsApp messages, emails or support tasks.
• To maintain communication history and improve lead response quality.
• To provide reporting, analytics, security monitoring and fraud prevention.
• To comply with legal, platform, contractual and regulatory obligations.

5. Legal basis and consent

We process lead information when a user submits a form, requests contact, provides consent, or when the business using AI Calling CRM has a legitimate need to respond to the inquiry. If applicable law requires additional consent for marketing communication, the business using the CRM is responsible for obtaining and respecting that consent.

6. Data sharing

We do not sell personal data. We may share information only with authorized business users, service providers, hosting providers, communication providers, analytics providers, and legal or regulatory authorities when required. Service providers may process data only for the services they provide to us or to the business using AI Calling CRM.

7. Data security

We use reasonable technical and organizational measures to protect personal information, including user authentication, role based access, activity logs, limited access controls and secure infrastructure practices. No system can be guaranteed to be fully secure, but we work to protect data against unauthorized access, misuse, loss or alteration.

8. Data retention

Lead data is retained for as long as needed to provide CRM services, respond to user inquiries, maintain business records, resolve disputes, comply with legal obligations and support legitimate business purposes. Businesses using AI Calling CRM may request deletion or export of their data subject to legal and operational requirements.

9. User rights and data deletion

Users may request access, correction, deletion or restriction of their personal information. To request deletion of Facebook Lead Ads data or other CRM lead data, contact us using the details below and include enough information to identify the record, such as name, phone number, email address and approximate submission date.

10. Cookies and tracking

This public policy website may use basic server logs. The CRM application may use cookies or local storage for authentication, session management, security and user preferences. Advertising platforms such as Meta may separately use cookies or similar technologies according to their own policies.

11. Children’s privacy

AI Calling CRM is intended for business use and is not directed to children. Businesses should not use lead forms to knowingly collect personal information from minors unless they have all required legal authority and consent.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact us

For privacy questions, access requests or deletion requests, contact:
Email: support@aicallingcrm.com
Address: AI Calling CRM, India